Microcell Systems Pvt Ltd, provides services to leading companies in the retail industry with clients that include global retailers. In a volatile market with competition and shifting consumer behavior, generating revenue growth for a Retail company boils down to focusing on consumer trends and increasing productivity. Microcell Systems Pvt Ltd, manages business processes to help curb remote costs with analytics that provide accurate forecasting solutions. With choosy consumers, changing market trends, and globalizing market footprints and supply chains, the Retail world is in a constant state of flux. Our retail practice has extensive experience in servicing the IT needs of all major retail format types, including grocery chains, discount stores, department stores, specialty retailers and Internet/catalog stores. Besides this, Microcell’s prowess in managing Customer Care services is a sure shot solution to retain and enhance customer loyalty.
To succeed, retailers must be agile, in order to cater to the needs of culturally and demographically diverse populations while creating a differentiated value proposition.
We also have expertise in warehouse management solutions which help retailers improve their operational efficiencies and automate their processes.
Building on our in-depth understanding of the consumer goods and retail environment, we have developed deep expertise across the following business areas:
Business Support and Enterprise Management Solutions, spanning ERP/DWH and IT/Network Infrastructure – We also offer ERP implementation, IT Infrastructure management, Help Desk, HR Services and Customer Care services to build customer loyalty—especially for the Retail industry where customer satisfaction is of paramount importance. Supports global expansion plans with a flexible and scalable infrastructure
- RFID solutions Provides benefits of reduced pilferage and improved supply chain efficiencies (real-time tracking, safety monitoring and overall warehouse management operations). Using RFID in conjunction with warehouse management systems helps retailers reduce operational costs and improve storage utilization.
- Master Data Management solutions Helps businesses share and represent information about different business entities in a similar way
Analytical CRM and Customer loyalty solutions – A critical enabler in achieving differentiation and developing strong customer relationships
- Supply Chain Execution solutions, spanning Procurement, Inventory Management and Warehouse Management Solutions - Helps businesses optimize cost of operations by minimizing pilferage/leakage and enabling a collaborative planning paradigm. By using warehouse management systems, retailers can efficiently manage and control processes such as warehousing, cross docking, yard management and shipping.
- Procurement Analytics (Spend Management) Solutions Enables global procurement managers to negotiate better, manage spend, track commodity prices and reduce overall raw material inventory
We offer a range of Retail Software Solutions including:
- IT Infrastructure Management Services
- Package implementation
- Application Development & Maintenance (ADM)
- Enterprise modernization
- Verification & Validation
Retail companies can majorly benefit from Genpact’s Finance & Accounting solutions to increase cash flows and decrease working capital. We have a custom-built Order to Cash platform with exclusive sub-processes such as Order to Bill, or Bill to Cash for credit to order management, billing, cash application, collections, payment processing, reporting and cash forecasting managed through sophisticated tools and applications.